Shipping policy
Orders and Shipping:
Orders are processed as quickly as possible, typically within 1-3 business days of placing your order, however, at peak times this may be longer.
All prices are listed in Australian Dollars (AUD) and include a 10% Goods and Service Tax (GST). Orders will be processed in Australian Dollars (AUD). We currently do not accept payments in other currencies. We accept payment for goods via major credit cards all your information is securely transferred through an SSL-encrypted connection.
Goods will be shipped promptly once full payment is received. We reserve the right to change prices advertised on this website at any time.
We currently only ship within Australia.
Availability:
In some instances, there may be an item that is listed as ‘in stock’ when in fact, it is not. If this happens we will contact you as soon as possible to come to an agreement by offering you a refund, placing the item on backorder or replacing it with a suitable alternative (if possible).
Shipping in Australia:
Your total shipping charges will be automatically calculated during checkout prior to the completion of your order.
Courier and post delivery times vary and we cannot guarantee delivery by a certain date so we recommend you allow plenty of time for your order to reach you, particularly if you live in WA, NT or other regional/remote areas. If you need an item urgently, please opt for Express Post at the checkout, if this is not available contact us at hello@kajacamping.com.au and we can advise (or quote) on the quickest (or cheapest) shipping option.
Most orders are sent via Australia Post with signature on delivery. Products that are bulky or heavy and are unable to be sent with Australia Post will be sent with an alternative shipping provider.
Free Shipping:
We currently offer Free Shipping Over $200 (Australia only, excludes some remote postcodes).
- To qualify for free shipping, your order must be greater than $200 after any sale discounts or coupons are applied.
- This free delivery offer may be withdrawn or altered at any time.
- This offer only applies to orders placed online for delivery.
We will generally use the most cost effective shipping option for Free Shipping. Free shipping is also uninsured and we offer no transit protection for Free Shipping.
Choose this option if the speed of delivery is not a priority and you are certain of security at the delivery location.
What happens if nobody is home, to receive my package?
If no one is home to receive your parcel, a collection card will be left and the parcel will be taken back to your local post office for you to pick up. If your parcel is not collected after 10 days it will probably be sent back to us. Be sure to contact us if you are unsure as to where your parcel is located.
If you prefer, you can request for your parcel to be 'Safe Dropped' or add any other delivery preferences to the delivery note section when checking out. Please note, once your parcel leaves our premises, we don’t have control over what happens and whether or not the postie will follow your requested instructions.
Wrong orders:
Did something go wrong or was the incorrect item sent to you? Please get into contact with us on hello@kajacamping.com.au and we'll make it right.